Beginning
Date/Time |
End
Date/Time |
Problem |
Systems/Users
Affected |
Resolution |
10/7/08
7:30 AM |
|
Disk drive failure in FS2 |
All Groupwise and Groupwise Messanger users |
|
3/14/07
4:15 PM |
|
Network connection issues |
Web-based or programs that require a network connection, the Internet, GroupWise outside of the Executive Plaza, and network printing. |
|
11/3/06
8:00 am |
11/3/06 4:30 pm |
Failed disk drive in FS1 |
All Executive Plaza staff except for Head Start. Server down until 9:30 am for troubleshooting. DELL tech will be out at 4:00 pm |
Disk drive replaced and server online. |
11/1/06
4:30 pm
|
11/2/06
10:30 am
|
FS4/Vol1 out of disk space |
Head Start user files at Executive Plaza |
Added available free space to Vol1. |
6/12/06
10:00am |
6/22/06 |
Failed or Offline disk drive in FS4 server |
Head Start, EHS, SACC staff at Executive Plaza. Server operating normally, but drive will need to be replaced. |
Hard drive replaced 6/22/06. |
6/2/06
11:15am |
6/2/06
12:40pm |
T1 circuit problem |
Internet is down for Executive Plaza, Health Services, LCC, SOUL/Sanctuary, Transit/Food Services. External email is unavailable agency-wide. ISIS application for WIC is down. |
Circuit cable had been cut. Re-punched down the cable. |
4/19/06
12:30pm |
4/19/06
1:30pm
|
Scheduled network hardware upgrades |
Internet and GroupWise email for Transit and Food Services |
Gigabit switches installed successfully. |
3/8/06
10:45am |
3/9/06 10:30am
|
Sliced underground cable at Nielsen |
Food Services and Transit disconnected from EOC network; unable to access Internet or GroupWise |
SBC fixed the cable. |
2/18/06
9:00am |
2/18/06
3:00pm |
Scheduled upgrade servers FS1, FS2, and FS7 to OES NetWare 6.5 |
Login, file, and print services for Executive Plaza staff; GroupWise email for all staff;
Agency web sites and Intranet |
Upgrades successful |
2/16/06
11:30am
|
2/16/06
1:00pm |
Executive Plaza firewall max cache/ connections reached |
Periodic Internet access problems for all main agency sites |
Rebooted firewall |
| 2/11/06 |
2/13/06
10:45am |
Expired server certificates |
Intranet (www2.fresnoeoc.org) and valleycap.org web sites not loading. |
Ran utility to fix and recreate server certificates. |
2/6/06
6:30am |
2/6/06
1:25pm |
Firewall hardware failure at SOUL/ Sanctuary, 2336 Calaveras |
SOUL/Sanctuary staff unable to obtain IP address; could not access Internet or GroupWise email. TLC1 and TLC3 staff not able to access GroupWise via Windows client (OK via Web Access). |
Removed firewall. Added DHCP to Cisco router. Eliminated DSL at SOUL/Sanctuary, and routed Internet traffic through T1 at Executive Plaza. Created VPN's between TLC1, TLC3 and Executive Plaza, and moved TLC1 and TLC3 staff mailboxes to primary post office. |
